Shipping Policy
Shipping Policy
At Helena & June New York, we work hard to ensure that every order is handled with care and delivered as smoothly as possible. This Shipping Policy outlines how orders are processed, shipped, and delivered, so customers know what to expect when placing an order.
1. Processing and Dispatch
Orders are typically prepared and dispatched within 24 to 72 hours after payment confirmation.
Once an order has been shipped, customers will receive a confirmation email containing tracking information.
2. Estimated Delivery Times
After dispatch, orders usually arrive within 5 to 14 business days.
Because shipments are handled internationally, delivery may occasionally take longer. In some cases, delivery can take up to 30 business days due to factors such as customs procedures, international transport delays, or high seasonal demand.
Delays that fall within this timeframe are considered normal and do not qualify as non-delivery, refunds, or chargebacks.
3. Factors That May Affect Delivery
Delivery times may be influenced by circumstances beyond our control, including but not limited to:
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Adverse weather conditions
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Peak periods such as holidays or promotions
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Customs inspections or clearance processes
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Force majeure events
If an order has not arrived after 30 business days, customers are encouraged to contact our support team for further assistance.
4. Seasonal Notice: February (Chinese New Year)
During the month of February, international fulfillment operations may be impacted by the Chinese New Year holiday.
Factories, warehouses, and logistics partners may operate at reduced capacity or temporarily suspend operations. As a result, order processing and dispatch may be delayed, and shipping times may extend by 4 to 5 additional weeks.
Orders placed during this period are subject to these seasonal delays, which are temporary and outside the control of Helena & June New York. By placing an order during this time, customers acknowledge and accept these extended timelines.
5. Free Shipping Policy
Helena & June New York offers free shipping on all orders.
No shipping fees are charged, regardless of order value or destination.
6. Shipping Origin
All orders are shipped directly from international fulfillment centers.
Shipping from overseas facilities allows for streamlined operations and consistent quality handling. By completing a purchase, customers acknowledge that orders are shipped internationally and that any approved returns must be sent back to the same region.
7. Order Confirmation and Tracking
After checkout, customers receive an order confirmation email with purchase details.
Once the order has been dispatched:
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A tracking number is provided
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Customers can monitor the shipment’s progress online
Tracking is available for every order.
8. Customer Support
For questions related to shipping, delivery status, or this policy, customers may contact our support team:
📧 info@helenajune-newyork.com
We aim to respond to all inquiries in a timely and professional manner.
9. Limitations and Liability
While we make every reasonable effort to meet estimated delivery times, Helena & June New York cannot be held responsible for delays caused by:
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Customs inspections or clearance delays
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Severe weather conditions
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Force majeure events
Customs-related delays, import inspections, or duties do not constitute grounds for refunds, disputes, or chargebacks.
Once the carrier confirms delivery to the shipping address provided at checkout, we are not responsible for theft or loss after delivery. However, we will gladly help the customer check the tracking details, and provide information needed to contact the carrier or for a carrier claim or police report.
10. Acceptance of Shipping Terms
By placing an order with Helena & June New York, customers agree to this Shipping Policy as well as our Terms and Conditions, including provisions related to delivery timelines, returns, and refunds.
For further information or assistance, please contact:
📧 info@helenajune-newyork.com